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South Beach Skin Lab is searching for an experienced customer service manager to help us manage our growing team. If you're looking for a job where your talents will be used to their full potential, this is your opportunity!
This is what our previous manager had to say about the job:
"Like any other job, this position has its fair share of challenges, but it also has a team of people that are willing to step in and support where they can. It's the perfect position for someone who loves learning new things and is a natural problem solver - someone who sees the issues and jumps in to fix them. My favourite thing about this company is how much I am appreciated and how hard worked is rewarded."
All our customer service agents work from their homes with the help of Zendesk and other technologies that allow you to ditch your daily commute to the office.
Candidates must have previous experiences managing a call centre team or a similar environment, doing payroll and scheduling. They must also have a stable internet connection and a quiet place to work from their home where they can take customer calls and communicate with team members.
You'll stand out to us if:
- You're Tech-savvy or able to learn our programs quickly and efficiently
- You're a self-starter and a problem solver
- You're vocal with your ideas - we want to hear them!
- You care about your job and the well-being of your team
What you’ll do
- Respond to customer inquiries regarding their orders placed online.
- Receive inbound calls from customers.
- Oversee the department and monitor agent activity and performance
- Help recruit and interview potential customer service agents.
- Review customer service team interactions to notice trends and problems, and come up with solutions and training to keep the department running smoothly.
- Anything and everything to do with managing our team! This is your domain!
Requirements:
Must have:
- Experience managing a team, preferably a customer service team.
- Comfortable with being on the phones all-day
- Excellent verbal and written communication skills
- Strong organizational and time management skills.
Good to have:
- Experience using Zendesk is a huge plus.
- Experience recruiting and hiring team members
- Experience in online sales
- Experience managing a remote team is a HUGE plus - remote work is a whole different beast!
- Previous call centre experience
Job Details:
Start Date: As soon as possible
Salary: $25 + Rate can vary depending on experience. We're looking for the right fit!
Please submit your resume. Cover Letters are not necessary, although further insight into why you would be perfect for the position is always appreciated! We thank all applicants for their interest; however, only those we select for interviews contacted.
Job Type: Full-time
Job Type: Full-time
Salary: From $25.00 per hour
Schedule:
- Weekend availability
Work Location: Remote
