Spanish Bilingual* Senior Patient Services Advocate UCLA Pediatrics- Scheduling
Location: Bedford, Texas
Description: Stericycle is presently looking of Spanish Bilingual* Senior Patient Services Advocate UCLA Pediatrics- Scheduling right now, this career will be depute in Texas. Detailed specification about this career opportunity please read the description below. This position is responsible for scheduling timely and accurate appointments for multiple fac! ilities and physicians offices. It will also include extended periods of time logged into the phones, handling multiple call types and providing excellent customer service while adhering to the company's core values.
Essential Duties & Responsibilities:
Accesses account files, takes information and processes information.
Accurately enters alpha and numeric data via computer keyboard into an automated system.
Attends recurrent training sessions to ensure the client knowledge is current.
Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
Asks appropriate questions and gathers information to determine customer needs.
Assist training department in development of training documentation and assist where appropriate in internal training.
Demonstrate the ability to handle complex situations.
Demonstrate! the ability to display empathy and compassion.
Sched! ule appointment based on very specific qualifications and requirements.
Use critical thinking skills to identify patient needs based on caller’s symptoms.
Use keyboarding to enter data into database, timekeeping and quality systems.
Communicate effectively and professionally with internal and external contacts in both verbal and written forms.
Demonstrate established customer service behaviors and standards by treating all patients, clients and front office personnel with courtesy, dignity, respect and professionalism.
Document all call information that pertains to a successful resolution of the call; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups.
Demonstrate the ability to access and navigate through multiple applications.
Supports and demonstrates ongoing commitment to quality principles.
Demonstrate the ability to mult! i-task and use critical thinking skills to resolve client and caller issues in an effective and efficient manner.
Ability to withstand extended periods of time logged into the phone.
Assists with call back projects as needed.
Supports other business needs as required.
Position Requirements
Accesses account files, takes information and processes information.
Accurately enters alpha and numeric data via computer keyboard into an automated system.
Attends recurrent training sessions to ensure the client knowledge is current.
Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
Asks appropriate questions and gathers information to determine customer needs.
Assist training department in development of training documentation and assist where appropriate in internal training.
Demonstrate ! the ability to handle complex situations.
Demonstrate the abil! ity to display empathy and compassion.
Schedule appointment based on very specific qualifications and requirements.
Use critical thinking skills to identify patient needs based on caller’s symptoms.
Use keyboarding to enter data into database, timekeeping and quality systems.
Communicate effectively and professionally with internal and external contacts in both verbal and written forms.
Demonstrate established customer service behaviors and standards by treating all patients, clients and front office personnel with courtesy, dignity, respect and professionalism.
Document all call information that pertains to a successful resolution of the call; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups.
Demonstrate the ability to access and navigate through multiple applications.
Supports and demonstrates ongoing commitment to quality! principles.
Demonstrate the ability to multi-task and use critical thinking skills to resolve client and caller issues in an effective and efficient manner.
Ability to withstand extended periods of time logged into the phone.
Assists with call back projects as needed.
Supports other business needs as required.
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If you were eligible to this career, please send us your resume, with salary requirements and a resume to Stericycle.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career starts available on: Fri, 27 Sep 2013 19:44:56 GMT
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